Ingenio Rx

I need a member card yall never sent me Out my address 125 apt 233 Johnston sc I need my card so I can get my meds

Have been an RN for almost 50 years. RX's sent by PCP for rheumatoid arthritis not filled at all for first two years.

Then filled. Got RX renewed in August because I know their incompetence, not due until October. From October to January, received only one dose of Humira. Tale as old as time...pharmacy blames insurance company, insurance blames pharmacy.

Me---severe RA for over 30 years and no meds. I hate these people. They are horrible. They claim med was delivered but it was not.

No follow up. Horrible, horrible company.

Called for rx refill and they did it for me and were super nice. We discussed one particular rx and did not refill that one because I no longer take it.

AVOID AT ALL COSTS! This company is the worst.

Just awful.

Delayed or missed shipments of medication. Representatives read a script and are dumber than hammers.

Ordered a 3 month supply of Tresiba, IngenioRX only sent me ONE MONTH worth, but charged me and my insurance company for THREE!! Then blatantly lied about it to me!

Anthem is aware of their attempted fraud, BEWARE!

DO NOT USE THEM!! Guess they dont realize that ALL insurance companies record ALL conversations

Very incompetent. Too many mistakes. When I asked them to take me off auto refill, they were very rude and hateful.

It takes 4 people to place an order for medication and each time the call is 20+ minutes to go through 25 unnecessary steps before the order is placed. This is why healthcare is so expensive in this country:complete idiots that draw a full time salary just to do pointless admin work that only serves to waste patients' time.

Why can't this be done online? What is the benefit to the patient?

Other than keeping imbeciles on payroll? Blue Cross, PLEASE STOP USING THESE PEOPLE!

Lady didnt compleate order. Still had five items to go Told me to finish tomorrow. Still havent received anything.

Since my company has switched over to this provider, all of my auto renewed prescriptions are messed up. I will get some for a few months and before I realize it, I am out and none were sent.

I have to go back in and suddenly re-enroll.

This has happened so many times with all my medications. Many of my meds have horrible withdrawal symptoms and I get very ill waiting each time this error occurs.

My son has battled cancer for 6 years. 3 as a child/3 as an adult.

Ingenio is constant source of frustration and critical mistakes. We have never had this poor of service with any other provider.

1 critical med was sent to a 2 yr old address. He has been out of another critical med for 4 days.

You are more expensive than a regular pharmacy. But you have the best ever customer service if you can ever dial a number that works

Not understanding why I was billed for a service not provided. It was billed to me, but was for my husband. Confused us.

Like everyone else, I am stuck with Ingenio-Rx because my carrier is Blue Cross. It's week 3 of me going back and forth with them, my doctor and Skyrizi trying to get my second starter dose filled.

The people I talk to are nice but they are either incompetent, liars or both.

Because there is no way they keep making the same mistakes over and over again about getting a prior authorization three times for the same starter dose. It's a good thing my medicine is not to save my life because I would have been dead a long time ago because of so much delay.

Getting multiple calls daily from different people regarding the same situation but with different information. Usually wrong.

Going on 3rd week of trying to get refill.

This is ridiculous! Too many cooks in the kitchen.

I don't know what has happened to IngenioRX but the reps doing intake for authorization are dry and come across ruled. I use to enjoy speaking to the reps. It doesn't hurt to be nice on the phone